How To Create an Effective Hospitality Job Description



Your job description is the first interaction you will have with your potential employees and states a lot about your expectations from them. A great hotel management job description is the key to stating your requirement well. It also makes the first impression of professionalism on your employees which is the base of hospitality industry. The candidate is able to understand the goal of interactions during interview and can express himself/herself better during the interview. 


WHAT ARE THE BENEFITS OF AN EFFECTIVE JOB DESCRIPTION?

- Effectively communicate your needs

- Facilitates appropriate employee selection

- Assists the interactive process

- Legal compliance 

- Outlines legitimate minimum qualifications and required experience

- Substantiates exempt status of employees


QUESTIONS TO ASK YOURSELF BEFORE CREATING A HOSPITALITY JOB DESCRIPT



- What is the current staffing requirement of my hotel/restaurant?

- What shall be the required role name and job title?

- What value does this role bring to my organization?

- What are fundamental skills required for this role?

- What are associated objectives and profit targets?

- What is the expected time availability?

- What is timeframe within which we need to hire?

- What is the budget for this role?

- Does the budget match industry standards and market trends?



HOW TO CREATE A SUCCESSFUL HOSPITALITY JOB DESCRIPTION?

Your hospitality job description should completely align with your organization’s culture. It should provide comprehensive insight into functions performed by your teams. The roles and duties of potential candidate should be clearly pointed out. 

It is important to ensure that company benefits from the recruitment in best way possible. A well-rounded mix of skills and experience is the recipe for effective recruitment. Your job description should start from defining the name of role. Different roles in hospitality and leisure sector include:

- Housekeeping

- Hotel receptionist

- Cleaner

- Personal Trainer

- Cleaner

- Operations and Hospitality Manager

- Chefs

- Stewards 

- General Managers


Once you have mentioned the required role. It is important to describe the required hospitality roles and responsibilities. Depending on the role and organizational structure, responsibilities in hospitality industry may include:

- Kitchen management (Head Chef)

- Menu and meals management (Assistant Chef)

- Implementing the hospitality management strategy (Hospitality Manager)

- Achieving sales targets and profit objectives (Sales Manager)

- Enforcing food safety protocols (Kitchen Manager/Head Chef)

- Managing day-to-day administrative tasks (General Manager)

- Creating Staff Schedules (General Manager)

- Addressing customer complaints (Customer Care Officer)

- Budgeting and Financial Management (Hotel Manager)

- Event Management (Event Manager)

- Coordinating with suppliers and contractors (General Manager)

- Restocking supplies as needed (General Manager)

- Training new staff members (General Manager)

- Meeting profit and sales targets (Sales Manager)

- Organising room maintenance schedules (Hotel Manager)


These responsibilities can be further made more engaging by specifying how each task shall be carried out. Interactions are most important part of the hospitality. Therefore, adding soft skill requirement in hotel job description is important. These may include:

- Excellent communication skills

- Sales and customer service expertise

- Effective tasks and time management

- Problem solving attitude 

- Active listening 

- Decision-making capabilities

- Positivity and receptiveness

- Proficiency in computer applications 

- Stress management 

- Teamwork and collaboration 

- Grooming skills 

- Attention to details

- Awareness and adaptive laity

- Growth mindset


QUALIFICATIONS AND EXPERIENCE 


The key component of effective hospitality recruitment is having the filter based on skills and training. It is important to mention the required qualification and experience. It can vary based on role, organizational business strategy and level of seniority of position required. Qualifications may include:

- Hotel Management degree

- Masters of Business Management (MBA) for senior managers

- Diploma in hospitality Supervision

- Diploma is Hospitality Leadership

- Certificate in Hotel Cleaning Startegies

- Cooking certifications

- Certifications in customer success management


It is important to categorise all the information in easy-to-read templates. Once, you are done creating your hospitality job description, it is important to find where to post it. You can post it on your website, popular hiring portals and share it with recruitment agencies. Recruitment agencies have the network to regulate your job post to potential candidates in minimal time. One of the esteemed hospitality recruitment agency in India is Khaansama. 

Khaansama provides hospitality recruitments all across the globe. We recruit for different roles and provide proper background verification and support immigration of selected candidates. If you are looking to recruit for your hotel/restaurant feel free to reach us out. Our team of expert consultants will also help you with an effective hospitality job description, after detailed discussion on your requirement. Reach us out at : khaansama contact us



Location: Gurugram, Haryana 122009, India

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